1. Booking contract
The contract between you (the "client") and Himalayan Three Sixty Pvt. Ltd., trading as Himalayan 360 and operating this site as Mardi Himal (the "company"; Nepal company registration 122485/070/071, VAT 601874886), comes into effect when the company sends you a written booking confirmation by email. Please give us your full details exactly as in your passport, and check that the names, dates, passport numbers, and trip selection on the confirmation match your passport exactly. Any error must be reported to us immediately; corrections after confirmation may incur a fee.
By booking a trip with us, whether by paying a deposit, confirming by email, or confirming over WhatsApp, you accept these terms and conditions in full on behalf of yourself and everyone in your party. Please read the cancellation and refund schedule in section 4 before you pay, because it is binding from the moment your booking is confirmed. If anything here is unclear, ask us before you book rather than after.
These terms apply in full, and without variation, to every trip we run: the Mardi Himal trek and the Mardi Himal peak climb alike.Where a clause below says "trip", read it as covering both. A climb differs from a trek in exactly two respects, each stated where it arises: the deposit is larger (clause 2), and the climbing permit is a far larger non-refundable item (clause 4). Everything else is the same, including the cancellation schedule and refund rules, the postponement rules, and our position on force majeure, flight delays, and itinerary changes.
2. Deposit and balance
A 30 % advance of the total trip cost is required to confirm a trekking booking, and 50 % to confirm a peak climb, which we ask for because climbing equipment, the high-altitude crew, and base-camp logistics are committed earlier. The remaining balance is payable on arrival in Kathmandu, at our Galkopakha Marg office, before the trip starts. We accept bank transfer, card (Visa or Mastercard), and cash (USD, EUR, GBP, AUD, NPR). Card payments carry a 3.5 % processing fee, rising to 3.75 % at the most depending on the card. That is what our bank levies on a foreign card and we pass it on at cost rather than mark it up; paying cash avoids it. Card payments are handled offline against a signed authorisation form, a copy of your passport, and a copy of the card.
Advance payments are made to our company account:
- Account holder: Himalayan Three Sixty Pvt. Ltd.
- Bank: Everest Bank Ltd.
- Branch: Thamel, Kathmandu
- Account number: 03500105200896
- SWIFT code: EVBLNPKAXXX
Where payment is not made on time, the company is not obliged to provide the booked services.
3. Price changes
The price on the booking confirmation is the price you pay. We do not pass on currency fluctuations, fuel surcharges, or third-party rate increases after confirmation. We reserve the right to adjust prices on the website before a booking is confirmed; once your deposit is received, the price is locked.
4. Cancellation by the client
If you need to cancel, please notify us in writing by email with the reason. The schedule below applies to trekking and climbing bookings alike, and the charge is calculated on the date your written notice is received. In every case the charge is taken from the deposit you have already paid, and is not invoiced to you separately:
- More than 30 days before the trip start date: 20 %, held on your account as a deposit against a future trip with us in Nepal rather than forfeited
- 15 to 30 days before the trip start date: 30 %
- 7 to 14 days before the trip start date: 50 %
- Within 7 days of the trip start date, or no-show: up to 100 %
Anything already bought on your behalf is deducted in full, separately from the percentage above, before your refund is calculated. Permits already issued in your name (ACAP, TIMS, and any Nepal Mountaineering Association climbing permit) carry no refund in any circumstance, as they cannot be cancelled or reclaimed once paid. Flight tickets follow the airline’s own policy: a refundable fare is claimed back and passed on to you less the airline’s charges, while a non-refundable fare cannot be recovered. Any other service bought on your behalf is refunded only to the extent that the supplier refunds us. On a climbing booking the deposit is 50 % rather than 30 %, and the climbing permit is a considerably larger non-refundable item than an ACAP entry permit, so the deducted portion is a bigger share of the trip cost than it would be on a trek. No refund is made for any portion of the itinerary left unused once the trip has begun. Refundable amounts are returned by bank transfer, less the Nepal Rastra Bank draft-processing fee, or may be adjusted against a future trip.
5. Postponement
To postpone a trip, give us written notice at least 30 days before your departure date. A minimum postponement charge applies, to cover the cost of releasing teahouses, hotels, and the guide held for the original dates; the deposit transfers to the new dates. If you do not give 30 days written notice, the trip is treated as terminated and the cancellation charges in section 4 apply.
6. Cancellation by the company
We rarely cancel a confirmed trip. If we do, we will offer a full refund or a free postponement to a future departure of your choice. We are not liable for consequential losses (international flights, lost holiday time, etc.) caused by a company cancellation; this is what your travel insurance is for.
7. Travel insurance is mandatory
Every traveller on every trip must carry a valid travel insurance policy. For the trek, the policy must cover trekking to at least 4,500 metres and helicopter evacuation. We will ask for a copy of the policy before the trip starts. Without it, we cannot allow you to begin.
8. Health and fitness
You must declare any pre-existing medical condition (heart, lung, blood pressure, diabetes, recent surgery, pregnancy) before booking. We may ask for a doctor's clearance for the trek and we always require one for the climb. The lead guide may stop your trip at any point on medical grounds; in that case the descent and onward arrangements are arranged at your cost (covered by insurance).
9. Conduct
The lead guide has authority over the group on safety, acclimatisation, and any matter affecting the group's wellbeing. Behaviour that endangers the group, breaks Nepali law, or persistently disrupts the trip may result in your removal from the trip. No refund applies in that case and you are responsible for your onward arrangements.
10. Force majeure
Events beyond our reasonable control (weather, flight delays, earthquake, landslide, political unrest, pandemic, government closures of conservation areas) are not our responsibility. We will reroute, postpone, or shorten a trip when needed and we will refund the cost of any service not delivered. We do not refund services already used (permits, hotels, transport, meals).
11. Flight delays and disruption
Domestic mountain flights are weather-dependent, and a delay or a cancellation is outside our hands. Where one leaves you needing an extra hotel night, extra meals, an airport shuttle, or alternative transport by jeep or helicopter, the additional cost is yours, not ours. It sits outside the trip price and we cannot absorb it. Where a single cost covers several people, a chartered jeep for example, it is split between the clients affected. We will tell you the figure in writing before it is incurred, and we will make the arrangements for you if you want us to. Delay and disruption cover on your travel insurance is the normal way to recover this money.
12. Itinerary changes
We reserve the right to alter the itinerary in the interest of the group's safety or due to circumstances beyond our control (closed teahouses, route damage, weather windows). Material changes will be communicated as soon as possible. The alternative arrangements will be of equivalent or higher standard.
Any additional cost that a change to the itinerary creates is borne by you. This holds whether the change is one you ask for or one that conditions force on us: extra teahouse or hotel nights, extra meals, additional transport, an extra guide day, a permit that has to be reissued. No change is made single-handedly. We discuss it with you first and it proceeds only once both sides agree. We state the additional cost in writing once, before it is spent, and that stated figure is the figure you pay; we do not add to it afterwards. It is settled before the trip ends.
13. Visa, passport, and entry
You are responsible for your own Nepal visa and onward visas (Tibet, India, etc., if applicable). We can advise on the visa-on-arrival process at Kathmandu (TIA). Your passport must be valid for at least six months from the trip end date. Entry-related costs (visa fees, entry taxes) are not included in the trip price.
14. Lost or damaged property
We are not responsible for the loss, theft, or damage of your personal property on trip. Your travel insurance should cover this. We do hold a small safety deposit box at our Kathmandu office for valuables (passport, cash, jewellery) during your trek; use it.
15. Photographs and promotion
We may use group photographs from your trip in our marketing, social media, and brochures, with your consent. At check-in we will ask you to sign a one-line release. You can opt out at that point; we will respect the choice. We never publish individual close-up photos of clients without explicit consent.
16. Last-minute bookings
Bookings can be made up to 3 days before the departure date, subject to availability and at full price (no last-minute discount). Last-minute bookings may carry extra charges for fast-tracked permits and arrangements.
17. Complaints
If something goes wrong on a trip, tell the lead guide immediately so we can fix it on the trail. Formal complaints must reach us in writing within 15 days of the trip end date. We aim to respond within 14 working days. Unresolved disputes are referred to TAAN's travellers' ombudsman.
18. Governing law
These terms are governed by the laws of Nepal. Any dispute that cannot be resolved through TAAN mediation is subject to the exclusive jurisdiction of the courts of Kathmandu, where the company is registered.
19. Changes to these terms
We may update these terms occasionally to reflect changes in law or in our procedures. The version applicable to your booking is the one that was on this page when your deposit was received. The current version's effective date is at the top of this page.