1. Booking contract
The contract between you (the "client") and Himalayan Three Sixty Pvt. Ltd., trading as Himalayan 360 and operating this site as Mardi Himal (the "company"; Nepal company registration 122485/070/071, VAT 601874886), comes into effect when the company sends you a written booking confirmation by email. Please give us your full details exactly as in your passport, and check that the names, dates, passport numbers, and trip selection on the confirmation match your passport exactly. Any error must be reported to us immediately; corrections after confirmation may incur a fee.
2. Deposit and balance
A 30 % advance of the total trip cost is required to confirm your booking. The remaining balance is payable on arrival in Kathmandu, at our Galkopakha Marg office, before the trip starts. We accept bank transfer, card (Visa or Mastercard), and cash (USD, EUR, GBP, AUD, NPR). Card payments carry a 5 % processing fee and are handled offline against a signed authorisation form, a copy of your passport, and a copy of the card.
Advance payments are made to our company account: account holder Himalayan Three Sixty Pvt. Ltd., Everest Bank Ltd., Thamel Branch, Kathmandu; account number 03500105200896; SWIFT code EVBLNPKAXXX. Where payment is not made on time, the company is not obliged to provide the booked services.
3. Price changes
The price on the booking confirmation is the price you pay. We do not pass on currency fluctuations, fuel surcharges, or third-party rate increases after confirmation. We reserve the right to adjust prices on the website before a booking is confirmed; once your deposit is received, the price is locked.
4. Cancellation by the client
If you need to cancel, please notify us in writing by email with the reason. The cancellation charge is calculated on the date your written notice is received:
- More than 30 days before the trip start date: 40 % charge
- 15 to 30 days: 50 % charge
- 7 to 14 days: 80 % charge
- Less than 7 days, or no-show: 100 % charge (no refund)
Permits already issued (ACAP, TIMS, climbing-related) are non-refundable in any case. No refund is made for any portion of the itinerary left unused once the trip has begun. Refundable amounts are returned by bank transfer, less the Nepal Rastra Bank draft-processing fee, or may be adjusted against a future trip.
5. Postponement
To postpone a trip, give us written notice at least 30 days before your departure date. A minimum postponement charge applies, to cover the cost of releasing teahouses, hotels, and the guide held for the original dates; the deposit transfers to the new dates. If you do not give 30 days written notice, the trip is treated as terminated and the cancellation charges in section 4 apply.
6. Cancellation by the company
We rarely cancel a confirmed trip. If we do, we will offer a full refund or a free postponement to a future departure of your choice. We are not liable for consequential losses (international flights, lost holiday time, etc.) caused by a company cancellation; this is what your travel insurance is for.
7. Travel insurance is mandatory
Every traveller on every trip must carry a valid travel insurance policy. For the trek, the policy must cover trekking to at least 4,500 metres and helicopter evacuation. For the climbing expedition, the policy must cover climbing with ropes, crampons, and ice axe to at least 6,000 metres, helicopter evacuation, and medical repatriation. We will ask for a copy of the policy before the trip starts. Without it, we cannot allow you to begin.
8. Health and fitness
You must declare any pre-existing medical condition (heart, lung, blood pressure, diabetes, recent surgery, pregnancy) before booking. We may ask for a doctor's clearance for the trek and we always require one for the climb. The lead guide may stop your trip at any point on medical grounds; in that case the descent and onward arrangements are arranged at your cost (covered by insurance).
9. Conduct
The lead guide has authority over the group on safety, acclimatisation, and any matter affecting the group's wellbeing. Behaviour that endangers the group, breaks Nepali law, or persistently disrupts the trip may result in your removal from the trip. No refund applies in that case and you are responsible for your onward arrangements.
10. Force majeure
Events beyond our reasonable control (weather, flight delays, earthquake, landslide, political unrest, pandemic, government closures of conservation areas) are not our responsibility. We will reroute, postpone, or shorten a trip when needed and we will refund the cost of any service not delivered. We do not refund services already used (permits, hotels, transport, meals).
11. Flight delays
Domestic mountain flights are weather-dependent. If a flight is delayed or cancelled and we incur extra hotel, meal, or alternative transport costs (jeep, helicopter), the additional cost is split between affected clients. We will notify you of any extra cost in writing before it is incurred.
12. Itinerary changes
We reserve the right to alter the itinerary in the interest of the group's safety or due to circumstances beyond our control (closed teahouses, route damage, weather windows). Material changes will be communicated as soon as possible. The alternative arrangements will be of equivalent or higher standard.
13. Visa, passport, and entry
You are responsible for your own Nepal visa and onward visas (Tibet, India, etc., if applicable). We can advise on the visa-on-arrival process at Kathmandu (TIA). Your passport must be valid for at least six months from the trip end date. Entry-related costs (visa fees, entry taxes) are not included in the trip price.
14. Lost or damaged property
We are not responsible for the loss, theft, or damage of your personal property on trip. Your travel insurance should cover this. We do hold a small safety deposit box at our Kathmandu office for valuables (passport, cash, jewellery) during your trek; use it.
15. Photographs and promotion
We may use group photographs from your trip in our marketing, social media, and brochures, with your consent. At check-in we will ask you to sign a one-line release. You can opt out at that point; we will respect the choice. We never publish individual close-up photos of clients without explicit consent.
16. Last-minute bookings
Bookings can be made up to 3 days before the departure date, subject to availability and at full price (no last-minute discount). Last-minute bookings may carry extra charges for fast-tracked permits and arrangements.
17. Complaints
If something goes wrong on a trip, tell the lead guide immediately so we can fix it on the trail. Formal complaints must reach us in writing within 15 days of the trip end date. We aim to respond within 14 working days. Unresolved disputes are referred to TAAN's travellers' ombudsman.
18. Governing law
These terms are governed by the laws of Nepal. Any dispute that cannot be resolved through TAAN mediation is subject to the exclusive jurisdiction of the courts of Kathmandu, where the company is registered.
19. Changes to these terms
We may update these terms occasionally to reflect changes in law or in our procedures. The version applicable to your booking is the one that was on this page when your deposit was received. The current version's effective date is at the top of this page.